Canon Professional Services Now Supports All Cinema EOS products

by planetMitch4 Comments

A new Cinema level in Canon Professional Services! Canon really stepping up in the cinema business.

However, be prepared for sticker shock as it is $1000 a year… probably seems like a lot for those of us who are shooting films with our Canon EOS 5D Mark III – but probably a super deal for those who are making larger budget films or corporations doing a lot with Canon EOS C100s and above.

As you can see from the PR below, you can get a lot for your money if you use the services!

I’ve been a CPS member (Silver level) for a year and only used the repair service once – which maybe isn’t enough usage to get my money’s worth… but I enjoy having access to their services for sure. Plus, I’ll be visiting their CPS booth at NAB as I’ve cracked my top LCD screen and want it fixed.

Canon Professional Services Program Announces New Cinema Membership Level in Canon's CPS Programs

From Canon Press:

Canon U.S.A. Inc., a leader in digital imaging solutions, announced today that the Canon Professional Services (CPS) program has been expanded and now provides support for all Cinema EOS products. Created over 30 years ago to support professional film photographers, CPS has evolved through the years to keep pace with the changing needs of the modern imaging professional. A new CPS Cinema level has been added to the current Silver, Gold and Platinum levels continuing Canon’s commitment to support professional imaging customers as their needs grow and expand.

CPS Cinema Membership provides members with benefits like maintenance services, which are valuable for filmmakers who use their cinema equipment in all types of elements, repair discounts, and equipment evaluation loans, ideal for cinematographers looking to test out new equipment. In addition, members receive Canon Live Learning discounts, access to a 24/7 Live Exclusive Member Hotline, as well as a range of other benefits. CPS Cinema members receive expedited two-business day turnaround on their registered products at Canon Service and Support centers located in Hollywood, CA, and Ridgefield Park, NJ, with more locations to be added in the future. Additionally, CPS Cinema members can receive on-site Clean & Check Service by trained Canon CPS service and support professionals at select trade shows such as the 2014 National Association of Broadcasters Show (NAB), taking place April 7th-10th at the Las Vegas Convention Center.

Canon Press Continued

“CPS is such an important part of Canon’s award-winning service and support offering. Now with the success and rapid growth of our Cinema EOS products we felt it was time that cinema professionals were also provided with a level of CPS support that is able to address their unique needs,” said Yuichi Ishizuka, executive vice president and general manager, Imaging Technologies & Communications Group, Canon U.S.A. “Following in the tradition of exceptional service and support, CPS Cinema enhances our commitment to supporting imaging professionals.”

Canon EOS C300 Cinema Camera

Canon EOS C300 Cinema Camera

To become a CPS Cinema member a customer needs to own just one Cinema Zoom lens, or one of the following Cinema EOS cameras: the EOS C300, EOS C500, or EOS-1D C. Members will also receive benefits on all other qualified products entered in their CPS account. Annual membership for CPS Cinema is $1,000.

Cinema Prime lenses and the EOS C100 are now included as qualifying products for CPS Platinum and receive all benefits provided at that membership level.

Canon EOS C100 Digital Video Camera

Canon EOS C100 Digital Video Camera

In order to better serve corporations like newspapers, rental houses, schools and universities, Canon has also developed an Enterprise level of CPS support.

Enterprise CPS is a customizable program developed to provide service and support benefits that meet the unique needs of medium-and-large sized companies who own large quantities of Canon imaging products. Customized benefits of Enterprise CPS can include any or all of the benefits of regular CPS membership in addition to on-site maintenance service, expanded product support and more.

After the success at the 2013 NAB Show, Canon’s Professional Services will again be hosting the Canon Hospitality Suite at the 2014 NAB Show. The Canon Hospitality Suite (Room C201) is open to all NAB tradeshow attendees with priority support for CPS Gold, Platinum, Cinema, and Enterprise members. After checking in at the CPS kiosk in the Canon booth C4325, visitors to the suite located just off of the tradeshow floor can experience Canon’s commitment to service and support for the professional imaging community first hand.

Suite visitors will also be able to chat with Canon experts about Canon’s exciting developments in cinema, video and DSLR technology and Canon technical representatives will be on-hand to provide product consultations. Gold, Platinum, Cinema, and Enterprise CPS members can take advantage of the complimentary onsite Clean & Check Service (limited to two Canon DSLR bodies or lenses or one Cinema product or XF professional video camcorder currently registered to your CPS membership account). Show attendees will also have the opportunity to sign up for Canon CPS membership. Product serial numbers for qualifying CPS equipment will be needed in order to process on-site membership applications.

For details and additional information on the new CPS Cinema and Enterprise CPS membership levels, as well as other CPS programs, or to see a comprehensive list of all qualifying Cinema products please visit the CPS web page at:

About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2013† and is one of Fortune Magazine's World’s Most Admired Companies in 2014. In 2013, Canon U.S.A. has received the Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the tenth consecutive year, and for camcorders for the past three years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting and follow us on Twitter @CanonUSA.

(cover photo credit: snap from Canon)


  1. I will say this, it may be costly at $1000 a year, but imagine all those film makers who often do dangerous films and probably damage their equipment often. I know I could use a service plan like this, sadly I could not afford to pay that much yearly, well not yet.

    1. I doubt I could afford this myself, but it is a great thing for those who can and do work a lot. I know if I had the money it’d be a steal to be able to get a camera repaired for free. I say it’s better than nothing after all. I imagine to repair any of their camera’s would be very expensive.

  2. Yeah this is something I’d never be able to afford, at least not yet. $1000 a year is a pretty hefty price. If they have monthly plans, that’d be a bit better at around $84 or so a month, but if it’s a one time fee every year, not sure I can do that until I get to the point in my career where I can make a lot of money.

  3. I am very happy they finally did it. I can thankfully afford the $1000 a year, but I really do hope they have a service plan that allows users to pay monthly. It’s just nice having a chance to get repairs done this way. I honestly have no idea how much it’d cost to service a Canon EOS, hopefully I never have to find out.

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