UPDATED: Canon updates EOS utility – but mac OS X Lion support is nowhere to be found

In 1D MKIV, 5D2, 60D, 7D, Txi by planetMitch37 Comments


Canon released a working version for Lion – read more on our post


Many who upgraded to the latest operating system for Apple’s OS X Lion were a bit disappointed to find out the Canon utilities wouldn’t function – and a new version was released last Thursday, but unfortunately, Lion support wasn’t included.

On a good note, I’ve found several reports that version 2.8.1 (download) — oops that link doesn’t work anymore — works on Lion (and I can confirm – but it doesn’t support the Canon EOS 60D).

UPDATE Dec 8, 2011 – I found this page on Canon’s USA site indicating:

We are planning to release an update to Canon’s EOS Utility, which is compatible with 10.6.8/10.7, on the web for download in the first quarter of 2012.

UPDATE Dec 24, 2011 – thanks to a couple of comments – the 2.8.1 utility is found again as well as a post saying 2.7.2 also works:

I think I found 2.8.1 gdlp01.c-wss.com/gds/6/0200001026/01/eu281x.dmg.zip

I use a 5D mark ii and experienced the same problems as everyone with EOS Utility since upgrading to Lion. Tried finding version 2.8.1. on the Canon website but it seems to have been removed. Anyway, for whatever it’s worth and based on a recommendation on another site I tried version 2.7.2. and it works perfectly! The link is here. Happy holidays!

Canon DPP 3.10.2 and EOS Utility 2.10.2

Here’s what Canon has to say is included in the EOS Utility update:

The change made to Canon EOS Utility 2.10.2: Supports new lens (EF-S 55-250mm f/4-5.6 IS II)

Ok, not much – and no mention of our friendly Lion.

Stories

The first story I found on the update was: “Canon DPP 3.10.2 and EOS Utility 2.10.2 Now Available” which describes the update (see above).

But upon loading it and realizing that ‘this software will not run on this version of the operating system’ I went looking and found a couple of mentions of a much older version (2.8.1) running under Lion.

You can find the 2.8.1 download on Canon’s site – however, if you have a newer version, you’ll need to throw that in the trash and then run the updater – if you don’t, it will just keep the latest version on your box.

(cover photo credit: snap from the installer)



planetMitch

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37 comments
Richard
Richard

Solved my problem by getting a 5D mk II.

Leonardo
Leonardo

I can confirm that 2.7.2 works fine for me (EOS 500D). I found this post while I was searching for an update for my software but it seems that I'll stick to the good old known. I'm running Lion and since the first moment the EOS Utils it have worked out fine for me.

Richard
Richard

I've been having problems too with Lion and my 5D. Just got a 21" iMac for location work with Lion. Installed EOS 2.8.1 and every time I connect the camera it stalls and have to force quit the app. Also tried using 2.7.2 with the same issue. Also zapped the pram, as above and still no luck. All I get for the utility on start up is the monitor folder activated and everything else is grayed out. How can I shoot tethered with this app? I normally use Capture 1 but that obviously isn't working. They do have a "hot folder" that I can connect to but the EOS utility keeps crashing. Your thoughts and suggestions would be greatly appreciated.

Mark Hewitt
Mark Hewitt

Anyone know where I can download the EOS 2.8.1 mac updater? Canon has removed the link :-(

Timothy Johnson
Timothy Johnson

ArtVandelay, Wow! I am so happy I found your post here. Been looking for weeks for an idea, or alternate software. I went a step further, and made 2 separate files, one with the real settings, and one with the older OS version in it. Then I made a shell script. #!/bin/bash rm /System/Library/CoreServices/SystemVersion.plist cp /System/Library/CoreServices/SystemVersionEOS.plist /System/Library/CoreServices/SystemVersion.plist open /Applications/Canon Utilities/EOS Utility/EOS Utility.app cp /System/Library/CoreServices/SystemVersionGOOD.plist /System/Library/CoreServices/SystemVersion.plist exit then I made an alias for "eos" that launches this batch file and viola, the software runs and works fine so far.

Jonathan Geiger
Jonathan Geiger

EOS Utility, remote capture works just fine with OSX Lion. Canon and everyone else says it shouldn't work at all, but it does. I bought Breeze Systems DSLR Remote Pro for $129.00 in anticipation of this problem when I bouaght my new mac and upgraded - what a waste!

ArtVandelay
ArtVandelay

You need to edit this file: /System/Library/CoreServices/SystemVersion.plist 0) Make a backup copy of this file -- just in case 1) Again, copy it to your desktop 2) Edit it with textedit, vi, emacs, pico, etc... and change one line (shown below) 3) Copy it back to that same directory. 4) Start the EOS app. By doing this you may find that other applications won't run, but don't fear, after you start the EOS you can just copy the original back. So, what I'm saying is, every time you want to start up the app, you'll have to tweak the the file. For example, here is my file: --------------------------------------------------------- ProductBuildVersion 11C74 ProductCopyright 1983-2011 Apple Inc. ProductName Mac OS X ProductUserVisibleVersion 10.7.2 ProductVersion 10.7.2 --------------------------------------------------------- Just Change the third line from the bottom: 10.7.2 to 10.6.8 It appears that Canon just does a version check of the OS you are running before it starts, this will bypass that check.

jason
jason

I have found, that by using image capture & lightroom, it brings tethering support back. It is basic, but it works.

RHJPH
RHJPH

Canon said that they were introducing Lion compatibility in October. Not here yet though.

Naomi
Naomi

You can also import photos from Canon EOS 60D using Adobe Bridge. It works seamlessly.

Jack
Jack

thz ... installing it now

Alex
Alex

Finally someone that knows what their on about! THANK YOU!!!

Jerry Metellus
Jerry Metellus

Dumping Utility 2.10.1 and replacing it with 2.8.1 did not work at first. After talking to Apple, the tech support representative had me 1) shutdown my iMac (running Lion), 2) disconnect ALL cords from the computer, 3) wait about 15-20 seconds, 4) plug cords back in...Now, here's the important part: 5) he had me power up the computer while pressing these four keys: COMMAND + OPTION + P + R...this cleared the residual memory and made it possible for the camera to connect, not only with utility, but my preferred Lightroom 3 which I can tether with now.

Jimmy
Jimmy

it´s true, Thanks to Derbo I have been able to launch it (for my D7). so go for the 2.8.1 and it will work just fine. (newer version in eu2102x.dmg archive aka 2.10.2 still does not include support for OS X Lion as 15/09/2011)

Cenk
Cenk

2.8.1 doesn't work with my EOS 300D/Lion/MacBookPro combination.

businesscat
businesscat

Bummer. I can't do tethered capture with my T3i and the Canon proprietary utility nor with Adobe Lightroom. Can you guys ask Canon support to bring the EOS utility up to date for the current version of Mac OS X 10.7? I just fired off an email. carecenter@cits.canon.com

Paul
Paul

So what am I suppose to do if I have a 60D. I did update my OS X to Lion and just realized that it does not support my camera. Any suggestions?

peter
peter

Well, I have just nervously loaded utility version 2.7 (which came in the box with my 7D, and even though its early days for me, all seems ok so far

Topes
Topes

Disappointing that the support is complete. I downloaded the update, deleted the old version and installed the updater. It didn't work for my 60D which it says is not supported so really disappointed.

David
David

Though even though it works and pops up when I hook the the Powrshot G10 neither it or any other bit of canon software seems able to talk to the camera now. Haven't tried the 5D yet to see if that works with Lion at all!

oscar
oscar

I have EOS util. 2.8.0 and it works fine with Lion ???? Its not even new It came with my 5D MK2 ???

David
David

Hmm, smacks of laziness on Canon's part! Its not as though the release of Lion should have taken them by surprise and the fact 2.8.1 works (it does for me on lion) seems to add credibility to the view round the web it is simply some version checking routine causing the problem rather than something intrinsically wrong with EOS Utility.

chad bonanno
chad bonanno

This is why I am sometimes terrified by OSX updates!

jan
jan

hello timothy how does that work?

planetMitch
planetMitch

Maybe something has changed recently? When I tried to install the latest version of the EOS utility it would not work in Lion - so I had to go back to 2.8.1 - what version are you using??

ArtVandelay
ArtVandelay

You need to edit this file: /System/Library/CoreServices/SystemVersion.plist 0) Make a backup copy of this file -- just in case 1) Again, copy it to your desktop 2) Edit it with textedit, vi, emacs, pico, etc... and change one line (shown below) 3) Copy it back to that same directory. 4) Start the EOS app. By doing this you may find that other applications won't run, but don't fear, after you start the EOS you can just copy the original back. So, what I'm saying is, every time you want to start up the app, you'll have to tweak the the file. For example, here is my file: --------------------------------------------------------- ProductBuildVersion 11C74 ProductCopyright 1983-2011 Apple Inc. ProductName Mac OS X ProductUserVisibleVersion 10.7.2 ProductVersion 10.7.2 --------------------------------------------------------- Just Change the third line from the bottom: 10.7.2 to 10.6.8 [UPDATE] Turns out that this forum formatted the text above differently than what you will see in that file, so change the 10.7.2 below the ProductVersion, you can leave the other one (ProductUserVisibleVersion) It appears that Canon just does a version check of the OS you are running before it starts, this will bypass that check.

Paul
Paul

For the moment, use a card reader, I am not happy but have no other choice until Canon do the right thing.

planetMitch
planetMitch

Sorry - I did say in the opening paragraph: "On a good note, I’ve found several reports that version 2.8.1 works on Lion (and I can confirm – but it doesn’t support the Canon EOS 60D)."

Mark Hewitt
Mark Hewitt

Got the EOS Utility software to work but the camera settings/Remote shooting is grayed out? Anyone have some ideas???

Timothy Johnson
Timothy Johnson

It is a little bit hard to go through all the steps, but it is a grand hack on top of Art's hack. I can't paste all the code in here, because of formatting issues. I do hope Canon gets their act together and fixes the software themselves.

mainter
mainter

LOL, that's what you get when people don't bother to read. I'm so glad he got that now... it could have been a lot easier and better for him if he only spent couple of seconds to read everything :))

Mark Hewitt
Mark Hewitt

Nevermind :-( My camera was not plugged in so thus the grayed out Camera settings. Still getting erors "Camera is not recognized"